High Quality Company ist die beste Lösung, um den weltweiten Online-Handel sogar sicherer zu gestalten als den klassischen Offline-, also Ladengeschäfte-Handel.
Werner Gutenberg
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We begin where other certification providers stop. HIGH QUALITY COMPANY™ - in short: HQC™ - is the first online store and online service seal with the Zero-Unsloved-Customer-Complaints-System worldwide.
How does the HIGH QUALITY COMPANY™-System work?
At two levels:
The admission certification checkOnline stores and online services, which have applied for the HIGH QUALITY COMPANY™-seal are checked whether their online offer is customer-friendly and reliable. This admission certification certification accords to our uniform worlwide admission certification requirements
. If a provider does not meet all of our admission certification requirements relevant to her business field she has to improve her online store respectively online service. Our live generated HIGH QUALITY COMPANY™-seal is not activated for a store or service until it meets all of our admission certification requirements applying for its business.
Though the most important part of the HIGH QUALITY COMPANY™ quality control begins and takes place continually by:
Our Zero-Customer-Complaint-System:For a better understanding it is good to know that the HIGH QUALITY COMPANY™-Seal with its current date-indication is generated live by our servers. That means the head office of HIGH QUALITY COMPANY™ is enabled to withdraw the seal from any respective certified store or service within seconds.
This is important for the HIGH QUALITY COMPANY™-principle. Because HIGH QUALITY COMPANY™ enables customers of its certified stores and services filing complaints against any certified store and service if they are not satisfied with the service of the respective store or service. The technical complaint management system which is provided and developed by HIGH QUALITY COMPANY™ is called the CLIENT RESPONSE SYSTEM.
In the cases of complaints our team classifies as authentic and relevant according to our complaint - requirements
we set up a deadline of 10 business days for the respective store and service holders to solve the problem which caused the regarding complaint according to our complaint-requirements. If the the respective store or service holder
meets this deadline and solved the issue in a way that the respective complaining customer can be satisfied aacording to our complaint-requirements we rate the complaint as solved. If the the respective store or service holder does not
meet this deadline we rate the complaint as unsolved.
As soon as just one unsolved complaint
is on hand we withdraw the HIGH QUALITY COMPANY™-Seal from the respective store or service immediately for one year.
This HIGH QUALITY COMPANY™-principle intensely motivates online store and online service holders to satisfy each of their customers to avoid loosing the HIGH QUALITY COMPANY™-Seal just for the reason of 1 customer comlpaint.
At the same time HIGH QUALITY COMPANY™ provides even single person final customers with a highly effective, quick and free solution for applying positive pressure on online store and online service holders even after the buy execute by a neutral party.
After years of test- and improvement-phases this simple HIGH QUALITY COMPANY™-System turned out to be the impressingly mostly effective solution to make online shopping save.
The effectiveness of the HIGH QUALITY COMPANY™-principle also results in extremly low costs for all partys. While for instance freely financed money-back-warranties of other certification providers are very expensive and online store and online service holders often put up the price due to that fees - in contrast HIGH QUALITY COMPANY™ applys a much more economical and even more effective solution which is proven for quality control for millenniums: the control by all customers. HIGH QUALITY COMPANY™ realizes a real new asset by combining this knowledge with the technology of the internet which makes supervision possible in real time worldwide for the first time in human history.
We are proud not just of having created one of the far and away mostly effective solutions for quality control of online business but we are even more proud of our far and away mostly effective solution for quality improvement.
Because by our Zero-Unsloved-Customer-Complaints-Rule HIGH QUALITY COMPANY™ stings store and online service holders into satisfying each customer regardless whether it is a "small" or a "big" customer. On the other hand HIGH QUALITY COMPANY™ does not make distinctions between "small" and "big" companies. By this way HIGH QUALITY COMPANY™ supports equally also "small" companies which oprate reliable and customer-friendly. HIGH QUALITY COMPANY™ increases the competition for satisfied customers of the online business.
